Refund policy
Refund, Return & Exchange Policy
Last updated: [insert date when publishing]
At Hearthroot, we stand behind every product we make. If your order isn't right for you, we'll make it right — no returns hassle, no questions asked.
Our 30-Day Money-Back Guarantee
We offer a 30-day money-back guar
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sac@cavalieriwatches.com. Please note that returns will need to be sent to the following address: 542 Samantha Ct, The Villages FL 32163, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sac@cavalieriwatches.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sac@cavalieriwatches.com.
antee on all Hearthroot products. If you're not satisfied with your purchase for any reason, you may request a full refund within 30 calendar days from the date your order was delivered.
This guarantee applies to:
- One-time purchases
- Both opened and unopened products
- Any Hearthroot product purchased directly from hearthroot.co
This guarantee does not apply to:
- Products purchased from third-party retailers or resellers
- Orders placed more than 30 calendar days before the refund request
- Bulk or wholesale orders (contact us directly for wholesale terms)
How to Request a Refund
To request a refund, follow these three steps:
1. Contact our team.
Email us at support@hearthroot.co within 30 days of delivery. Please include:
- Your order number
- The email address used at checkout
- A brief note about your experience (optional, but it helps us improve)
2. Receive return instructions.
Our team will respond within 1–2 business days with confirmation and, if applicable, return instructions and the return address below.
3. Ship the product back (if requested).
For most refund requests, we do not require the product to be returned. In cases where a return is requested, ship the item to:
Hearthroot Returns
4542 Samantha Ct
The Villages, FL 32163
United States
Return shipping is the responsibility of the customer unless the product arrived damaged, defective, or was shipped in error. We recommend using a trackable shipping method — Hearthroot is not responsible for lost or undelivered return packages.
Refund Processing Time
Once your refund is approved, we will process it within 14 business days. Refunds are issued to the original payment method used at checkout.
Please note that after we process the refund on our end, your bank or card issuer may take an additional 3–10 business days to reflect the refund on your statement. This timing is outside of our control.
If you have not received your refund within 20 business days of approval, please contact us at support@hearthroot.co and we will investigate.
Damaged, Defective, or Incorrect Orders
If your order arrived damaged, defective, or contains an incorrect item, please contact us at support@hearthroot.co within 7 days of delivery with:
- Your order number
- A clear photograph of the issue
- A brief description of what went wrong
In these cases, we will cover all shipping costs and issue a full refund or send a replacement — whichever you prefer. You will not be required to return the damaged or incorrect product unless specifically requested.
Non-Refundable Items
The following are not eligible for refund:
- Digital products, gift cards, and store credits
- Orders flagged as fraudulent or in violation of our Terms of Service
- Products returned outside of the 30-day window without prior authorization
Cancellations
Orders may be cancelled for a full refund if the request is received before the order has been shipped. Once an order has shipped, the standard refund process outlined above applies. Cancellation requests should be sent to support@hearthroot.co as soon as possible.
Exchanges
We do not offer direct exchanges at this time. If you would like a different product, we recommend placing a new order and requesting a refund on the original purchase, following the process above.
International Orders
At this time, Hearthroot ships within the United States only. Our refund policy applies to U.S. domestic orders. If you received a Hearthroot product internationally through a third-party service, please contact that reseller directly.
Contact Us
Questions about our refund policy? We're here to help.
Email: support@hearthroot.co
Response time: Within 1–2 business days
Return address: 4542 Samantha Ct, The Villages, FL 32163, United States
Changes to This Policy
Hearthroot reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Refunds are governed by the policy in effect at the time of your purchase.